Tickets
FAQ
The concert is sold out. What can I do?
When a concert is sold out in presale, we will mention this on our website. In that case, there will be no more tickets for sale at the box office. You can then register on a waiting list to be kept informed if extra tickets are sold through us. You can also safely resell or buy tickets through our partner TicketSwap. Because we have an integrated partnership with them (SecureSwap), the new buyer's details appear on the ticket (instead of the original buyer's). We strongly recommend not to purchase tickets through other channels (social media, eBay, secondary ticketing platforms, ...). These tickets can be counterfeit or overpriced.
Concerts can sell out at the box office too. Due to safety reasons, we will not allow more visitors than de maximum capacity of the venue. If you want to be sure that you can attend the concert, we strongly advise you to buy your ticket in advance.
The concert is cancelled. How do I get my money back?
When a concert is cancelled, we immediately send an email to all ticket buyers and the full amount of the purchased tickets is automatically refunded (including booking fees). Anyone who purchased a ticket through another point of sale (e.g. via the band's website) must contact that point of sale for a refund.
I have lost my tickets. What now?
Don't panic. Send an email to tickets@trixonline.be at least two working days in advance, mentioning the name and email address of the person who ordered the tickets, and we will resend them. The day before the concert, you will also receive a detailed 'Plan Your Visit' email with practical information about the concert evening, including a link to your ticket(s). Should you be unable to find your tickets on the day of the concert, please come to the box office and we will return them to you there.
I can no longer come to the concert. Can I cancel my tickets?
Tickets cannot be cancelled or refunded. However, you can offer your tickets for sale again via the online platform TicketSwap. Because we have an integrated partnership with them (SecureSwap), the new buyer's details will appear on the ticket (instead of your details).
Can I record a demo or a whole album at Trix?
In our studio (aka Panda), an extremely friendly and professional studio technician will guide you smoothly through the entire recording process! All info & reservations