QUESTIONS ABOUT OUR CONCERTS

Can I pay drink (tokens) with cash or by card in Trix?
You can pay either with cash or by card for your drinks, drink tokens and concert tickets in Trix.

Note: there is no ATM in Trix or nearby. If you would like to buy merch of your favorite band, make sure to bring some cash with you.

Do you offer ear protection in Trix?
All of our bars offer free earplugs. Reusable earplugs can also be purchased for €4,- (using coins) from the vending machines in the foyer of Trix Zaal, next to the entrance of Trix Club/Bar and in the hall next to the café.

Does Trix have accessibility facilities?
Yes, Trix is fully accessible to visitors with mobility requirements. You can use the elevator to reach the Kelder or the Bar/Club. Our lavatories contain wheelchair proof toilets as well. Unfortunately, our concert areas are not complemented with special wheelchair spots. However, our crew can help you to find the perfect place for you to watch the show. Don’t hesitate to ask one of our crewmembers to help you out!

Do you have any other special needs – for example if you wish to bring a guide dog to a concert or if you are not able to stand for a long time – please send an e-mail to info@trixonline.be. We will do the best we can to help you.

Is there an age limit for you concerts?
There is no minimum age limit for our concerts unless this is specified on the concert’s page on our website. However, if you are under the age of 16 you need to be accompanied by someone who is 18+.

Am I allowed to bring take photos or videos of the concert?
No professional photographic, video or audio equipment may be brought to performances without express permission. Consumer cameras are allowed, but without flash.

I can’t find my concert ticket(s) in my mailbox. What should I do?
Please send an e-mail to tickets@trixonline.be. We will resend the ticket(s) to your mailbox.

The concert is cancelled or the concert’s date has been changed.  I already bought a ticket; what now?
You’ll immediately receive an e-mail with more information. If the concert is cancelled, you will automatically receive a refund in your bank account within a few days if you purchased your tickets using PayPal or a debit card. If you made the purchase with you credit card, the refund will appear on the next statement.

Whenever dates change, your purchased tickets remain valid for that event on the new date. If you cannot attend on the new date, you will get the opportunity to return your tickets.

I can no longer attend the event. Can I get a refund?
That’s a pity! Unfortunately we cannot refund tickets, unless concerts are being cancelled or dates change. We recommend you to try to resell your tickets via Ticketswap – the only legal way of reselling tickets.

Can I store my belongings in a locker?
Yes you can! The lockers from Trix Zaal are located in the basement, next to the toilets. They will close half an hour after the end of the concert. Lockers at Trix Bar/Club can be found upstairs on the left side, just before you enter the Bar/Club. The price for one locker is €1,-.